![]() Since moving to Snowflake, the bank has added hundreds of analytical use cases to drive further business insights. Capital One began with limited use cases and expanded slowly until it was ready to replace its legacy enterprise-data warehouse. The bank has also been able to control costs thanks in part to Snowflake’s consumption-pricing model, which lets customers expand their usage over time. Having this expanded capability lets the bank train machine-learning models for digital experiences such as Eno, its intelligent assistant, which uses AI-driven insights to notify customers about unusual transactions and help them track their spending. The Data Cloud also lets Capital One store and access larger, more varied data sets than it could with its own on-prem data centers. The bank relies on the Snowflake Data Cloud’s elastic capabilities to expand its capacity without needing to provide or configure new infrastructure. Putting this strategy into practice means thousands of analysts must access the platform and conduct millions of queries simultaneously without any degradation in performance, so Capital One can respond quickly to events and address customers’ evolving needs. The bank applies a test-and-learn philosophy to continually build and refine data models so it can meet business objectives and metrics. ![]() Its analysts also need the ability to account for the impact of events like the pandemic to ensure they base their decisions on accurate, real-world information and minimize exposure to risk. The bank relies on machine learning and other advanced capabilities to guide investment decisions, detect fraud, and provide more intelligent digital products to help its customers manage their finances. The bank looked to the Snowflake Data Cloud to modernize its data operations.Īnalytics is at the heart of Capital One’s ability to compete. To make that change, Capital One needed a cloud data platform that could tackle several challenges at once: scaling seamlessly on its predominant cloud provider, Amazon Web Services (AWS) supporting thousands of analysts running complex models simultaneously and meeting the security and compliance needs of its strict regulatory environment. The change has helped the bank shift resources from managing IT operations toward building more innovative, personalized customer experiences. bank to report it had moved from its legacy on-premises data centers to the public cloud. banks to go all-in on the cloud, Capital One has been a leader in technology-driven banking.
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